Hi, I am marryalen working as a printer technician. As we all know about HP it's a huge brand of printer, laptop, desktop etc, But sometimes various kinds of reasons it's creation little trouble. HP always thinks about their customer satisfaction as well. That's why they created HP Support Assistant software, it resolves various kinds of technical issues. If you don't know how to download & install or use it, me & my technical team will assist you in all kinds of trouble. We are 24/7 Available for your Support.